Terms and Conditions

General Terms and Conditions - London Wardrobe Club

Article 1 – Definitions
In these terms and conditions, the following terms shall have the following meanings:

• Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

• Consumer: the natural person not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

• Distance contract: an agreement whereby, in the context of a system organised by the entrepreneur for the distance sale of products and/or services, only one or more techniques for distance communication are used up to and including the conclusion of the agreement;

• Technique for distance communication: means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same space;

• Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

• Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

• Day: calendar day;

• Duration transaction: a distance contract relating to a series of products and/or services, of which the supply and/or purchase obligation is spread over time;

• Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the Entrepreneur

Company name: London Wardrobe Club
Chamber of Commerce number: 96873574
Trade name: BJ Essentials
VAT number: NL005233006B11
Customer service mail: info@londonwardrobeclub.com
Company address: Hofstraat 21 Wilp GLD

Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and will be sent free of charge at the consumer's request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be provided electronically to the consumer in such a way that the consumer can easily store them on a durable data carrier.

If specific product or service conditions apply in addition to these general terms and conditions, the provisions in those terms will prevail in case of conflict.

Article 4 – The Offer
If an offer has a limited duration or is subject to conditions, this shall be explicitly stated in the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.

Obvious errors or mistakes in the offer are not binding on the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 – The Contract
The contract is concluded, subject to the provisions of paragraph 4, at the time the consumer accepts the offer and meets the corresponding conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data.

The entrepreneur may – within the legal framework – inform himself whether the consumer can meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to withdraw from the contract within 14 days without stating reasons. This period starts on the day after the product is received by or on behalf of the consumer.

During this period, the consumer shall handle the product and packaging with care. The product shall only be unpacked or used to the extent necessary to determine whether the consumer wishes to retain it.

Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, they shall bear at most the costs of return shipping.

If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the return or withdrawal.

Article 8 – Exclusion of Right of Withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal for products:
a. that have been made to the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that spoil or age quickly;
e. whose price is subject to fluctuations in the financial market beyond the entrepreneur's control;
f. for hygienic products whose seal has been broken.

Article 9 – The Price
During the validity period mentioned in the offer, prices of the offered products and/or services shall not be increased, except for price changes due to changes in VAT rates.

The prices stated in the offer include VAT.

Article 10 – Compliance and Warranty
The entrepreneur guarantees that the products comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and legal provisions.

Any warranty provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims the consumer can enforce under the contract.

Article 11 – Delivery and Execution
The entrepreneur shall take the utmost care in receiving and executing orders for products.

The place of delivery is the address that the consumer has made known to the entrepreneur.

The entrepreneur shall execute accepted orders with due speed but at the latest within 30 days, unless a longer delivery period has been agreed.

If delivery is delayed, or if an order cannot or can only partially be executed, the consumer shall be informed within 30 days.

Article 12 – Duration Transactions
The consumer may cancel an indefinite contract at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.

A fixed-term contract has a maximum duration of two years. If it is agreed that the distance contract will be extended in case of the consumer's silence, the contract will continue as an indefinite agreement.

Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period.

In the event of non-payment, the entrepreneur is entitled to charge the statutory interest and reasonable collection costs.

Article 14 – Complaints Procedure
The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.

Complaints about the performance of the contract must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.

The entrepreneur shall respond to complaints within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

Article 15 – Disputes
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.